Your Customer Care & Order Information
How do I follow my order’s journey?
Once you place your order, we’ll send a confirmation email followed by your personal tracking link.
With your email and order number, you can check updates whenever you like.
It’s normal for tracking to take 2–6 days to show the first scan as the carrier prepares your parcel — your order is still on the way.
When will my wellness products arrive?
We dispatch every order within 1–2 business days.
Estimated delivery times:
- Ireland: 5–14 business days
- Remote areas or peak seasons may take slightly longer.
If your parcel hasn’t arrived within 20 business days after dispatch, just reach out — we’re here to help.
Is shipping free with Eloira Health?
Yes — standard shipping is always free across Ireland.
If faster options are available, you’ll see them during checkout.
Do you offer wellness bundles or savings?
Absolutely. We like rewarding consistent self-care:
- Multi-pack savings on selected wellness products
- Bundle pricing on customer favourites
- Seasonal and newsletter-only offers
- Tiered discounts for larger orders (email us for details)
Only one discount can apply per order unless noted otherwise.
My tracking isn’t updating — is that normal?
Yes, this happens sometimes. Try the following:
- Allow a few days after receiving your tracking link for the first scan.
- If nothing changes after 6 business days, reply to your order email with your order number.
- If the parcel seems delayed, we’ll contact the carrier and arrange a replacement or refund according to our policy.
How can I contact the Eloira Health support team?
We’re here to support your wellness journey:
- support@eloirahealth.com
- Monday–Friday, 09:00–17:00 (UK/IE time)
- Replies within 24–48 hours
Checking your tracking page first may give you instant updates.
Where can I review your return & refund policy?
You can find all details on returns, exchanges, and refunds in our dedicated Return Policy section.
