Terms of Service

Article 1 – Definitions

Cooling-off period:
The period in which a consumer may exercise their right of withdrawal.

Consumer:
A natural person not acting in a professional or commercial capacity who enters into a distance contract with the trader.

Day:
A calendar day.

Continuing performance contract:
A remote agreement for recurring deliveries of products and/or services over time.

Durable data carrier:
Any tool that allows the consumer or trader to store information in a way that permits future reference and unchanged reproduction.

Right of withdrawal:
The option for the consumer to cancel the distance contract within the cooling-off period.

Trader:
The legal entity offering products and/or services remotely to consumers.

Distance contract:
An agreement concluded within an organized remote sales system using one or more distance communication techniques.

Technique for distance communication:
Any tool used to conclude a contract without the physical presence of both parties.

General Terms and Conditions:
These Terms and Conditions of the trader.

Article 2 – Identity of the Trader

Company name: Eloira Health
Trade name: Eloira Health
Customer service email: support@eloirahealth.com

Article 3 – Applicability

These Terms and Conditions apply to every offer, order, and distance contract between Eloira Health and the consumer.
They are provided prior to the conclusion of the agreement and can be stored on a durable medium.

If the agreement is concluded electronically, the terms will be made accessible in a manner that enables storage and future access.
In the event of conflicting conditions, the clause most favorable to the consumer shall apply.

Should any provision prove invalid, the remainder remains fully enforceable.
The affected clause will be replaced by a valid one that aligns as closely as possible with the original intention.

Article 4 – The Offer

All offers are non-binding unless explicitly stated otherwise.
Limited-time offers or offers subject to certain conditions will clearly indicate such limitations.

Product descriptions and images are prepared with the greatest care, although slight deviations in color may occur.

Offers include clear details regarding pricing, shipping costs, the ordering process, withdrawal rights, payment, and delivery terms.

Article 5 – The Contract

A contract is concluded when the consumer accepts the offer and complies with the conditions stated.

For electronic transactions, the trader will confirm receipt of the order without delay.
Until confirmation is received, the consumer may cancel.

Eloira Health reserves the right to decline orders with reasonable justification.

Upon delivery, the consumer receives all essential contract details in writing.

Article 6 – Right of Withdrawal

The consumer may withdraw from the contract within 30 days after receiving the product, without providing a reason.

Items must be returned in unopened and unused condition, with original packaging and tags intact.

The consumer must notify the trader in writing (email or letter) and return the product within 30 days.
Failure to notify or return within this timeframe finalizes the purchase.

Article 7 – Costs in Case of Withdrawal

Return shipping costs are the responsibility of the consumer.
The purchase amount will be refunded within 30 days of receiving the returned item.

Article 8 – Exclusion of the Right of Withdrawal

The right of withdrawal does not apply to:

• Personalized or custom-made products

• Perishable goods

• Sealed hygiene products once opened

• Sale or discounted items

Article 9 – The Price

Prices are fixed during the validity period of the offer, unless VAT regulations change.

For price increases after three months, the consumer is entitled to cancel the contract.

Article 10 – Conformity and Warranty

Products conform to the agreement, the product description, and applicable legal requirements.

Warranty does not cover misuse, normal wear and tear, or damage caused by unauthorized repairs.

Article 11 – Delivery and Execution

Orders are fulfilled with due care and delivered within 30 days unless otherwise agreed.

If timely delivery proves impossible, the consumer will be informed and may cancel for a full refund.

Risk of loss or damage transfers to the consumer upon delivery.

Article 12 – Continuing Performance Contracts

Open-ended agreements may be cancelled at any time with one month’s notice.
Fixed-term contracts are not automatically renewed unless legally permitted.

Article 13 – Payment

Payment must be completed within 7 working days unless otherwise agreed.
Errors must be reported immediately.

Late payment may result in additional fees or cancellation of the order.

Article 14 – Complaints Procedure

Complaints must be submitted within 7 days of discovering the issue.
Eloira Health will respond within 30 days.

If no satisfactory resolution can be reached, legal recourse may be sought.

Article 15 – Disputes

These Terms and Conditions are governed by Irish law, regardless of the consumer’s residence.

For any questions or concerns, please contact:
📧 support@eloirahealth.com