Return & Refund Policy

At Eloira Health, your satisfaction is our top priority.
If you are not completely happy with your order, we are here to make it right.

Not satisfied with your order?

You have two options:

1. Return within 30 days

You may return your unused item within 30 days of receipt and receive a full refund.

2. Damaged or defective product

If your item arrives damaged or defective, please send us clear photos of the issue.
In many cases, our support team can resolve the problem quickly without requiring a return.

Once your return is received and approved — or your claim is validated through photos — we will process your refund within 5 business days.
Refund timelines may vary depending on your payment provider.

Returning by Post

You have 30 days from the delivery date to exchange your item or request a refund.

Important Return Policy

  • Items purchased as part of a value pack or special promotion are not eligible for return.

  • Return shipping costs are always the responsibility of the customer.

  • Returns without a valid Track & Trace number cannot be processed.

Hygiene & Safety

For health and hygiene reasons, the following products cannot be returned or refunded:

  • Bras, lingerie, and underwear

  • Skincare, makeup, and cosmetic items

  • Opened lotions, gels, or personal care products

  • Shapewear or products that directly contact the skin

These rules follow standard industry practice within the health & wellness sector and protect all customers.

Return Procedure

1. Contact us first

Email support@eloirahealth.com with your order number.
Our support team will provide you with the correct return address.

⚠️ Important:
We operate multiple distribution centers.
Returns sent without authorization or to the wrong address cannot be processed.

2. Send the item back

  • Always include the return form

  • Use a traceable shipping method

  • Return costs are the responsibility of the customer

3. Receive your refund

Once the return is received and approved, your refund will be processed within 5 business days.

Order Cancellations

  • Orders can be cancelled within 12 hours of purchase, provided they haven’t shipped yet.

  • Cancellations are free of charge.

  • Once an order has shipped, it can no longer be cancelled or changed.

⚠️ Do not refuse delivery:
Refused packages are not returned to our warehouse and are not eligible for a refund.

Damaged or Incorrect Items

Please report damage or incorrect items within 14 days of delivery to:
📧 support@eloirahealth.com

Include clear photos of the product and the shipping label.
If confirmed, we will send you a replacement or issue a refund.

Return Address

🔁 Important:
All returns must be sent to our main warehouse in China.

Please ensure you are willing to cover international return shipping costs before requesting a return.

📦 We strongly recommend using a trackable shipping method.
Returns without tracking cannot be processed.

Important Shipping & Return Rules

  • Refused deliveries: Refused packages are not returned to us and are not eligible for a refund.

  • Incorrect return address: Returns sent without approval or to the wrong address cannot be processed.

  • Incorrect shipping address provided by customer:
    If an order cannot be delivered due to an incorrect or incomplete address at checkout, no refund will be issued.
    Re-shipment is possible at the customer’s expense.

✉️ Need Help?

Our team is here to assist you at any time:
📧 support@eloirahealth.com